Ok, so I know everyone (well, not everyone) loves Coastal Scents (www.coastalscents.com).  It’s a great source to purchase all kinds of cosmetic products from palettes to foundation to lip gloss as well as tools like brushes and empty jars. Some of the products are really good and priced well. One drawback of the company (and it’s the same drawback everyone who has a problem with the company has) is their costumer service.
Here’s what happened to me:
Back in 2008 I discovered Coastal Scents and absolutely fell in love with the site, I ordered a few palettes, a lot of brushes, and some sample mica pigments. I recommended the site to everyone who would listen to me! Then early 2009 I placed another order, this time for 25 empty 10g jars to store pigment samples. When I got the package I noticed it was completely screwed up. I was missing 15 jar covers and 15 sifters were too small (they belonged with 3g jars)… So I emailed the company and got an email back saying that they would send me the 15 missing covers and the sifters. I was really impressed with that and waited for my package. It arrived about a week later and much to my dismay it was screwed up again!! I couldn’t believe it! This time they sent me 15 jars with covers and sifters… so I was left with 10 coverless jars and 15 tiny sifters!! So I emailed again but this time received no response. I emailed again… and again… for a total of four times and never received a word back. So I gave up on Coastal Scents.
Recently I’ve been ordering at my own risk, I wanted to try their HD foundation and purchased a few brushes for a friend. Here’s an overview of some of the things I have from the company and what I think about them:
HD Foundation, EZ Prez, & Sample Micas: I love the foundation, so I recommend that. The EZ Prez lets you press loose shadows or pigments that can’t be pressed with alcohol alone – it’s a very unique product. And the Micas are an amazing value!! You get enough to fill a 10g jar for $1!!! I always add a few of these to my cart before checking out.

Lip Glosses: When I ordered these “Smacks” Coastal Scents were getting rid of the old packaging to bring in big tubes, so the old glosses were only $1.95 each. They are really pretty, but nothing to write home about and I wouldn’t have purchased them had they not been on sale (impulse buy!)

Brushes: For brushes, Coastal Scents is actually a good place to look. They do not make these brushes themselves, they buy them wholesale from a company called Crown Brush. You can buy the brushes from the Crown Brush website, but you have to make a minimum purchase of $25. So, it’s better to get them from Coastal Scents.

Jars & Empty Palettes: From my experience stay away!! There are lots of other places to get empty palettes and jars, I now get mine from Ebay.

Palettes & Gel Liners: As for the finished palettes sold on Coastal Scents (i.e. the 88 palettes, the 28 neutral palette, the double stack palettes etc) and the gel liners – get them from Ebay! Coastal Scents purchases these palettes wholesale from factories in Hong Kong and resells them at a higher price. My advice is save your money and purchase them from a reputable seller on Ebay, it will save you money to buy directly from the source. The shipping may take a little longer, but it will cost less.

My point is: please order at your own risk… This company does have good products, however, their customer service is terrible.